2022, Vol. 3, Issue 2, Part A

Tourism is a gradually and globally emerging industry, which has grown from the pursuit of a privileged few to a mass movement of people. It is now one of the fastest growing industries of the global economy and a major socio-economic activity with the urge to discover the unknown to explore new and strange places, to seek changes in environment and to undergo new experiences. Tourism has evolved during the latter half of the twentieth century from the marginal and locally insignificant activity to a widely dispersed economic giant, which in 1999 accounted for some sizeable percent of the global economy. The main objective of the study is to examine the importance of ICT in quality service delivery in the accommodation sector of Ghana's tourism industry.

It was revealed that all the ten hotels used the telephone, but 60% of them used only telephone while the other 40% used the internet as well. It was also found that 68% of the guests used Telephone, 16% used Internet and 16% did not use any ICT facility in their hotels.

It can be concluded that ICT is not significantly used in the accommodation sector in Cape Coast. The Telephone was the most common ICT facility used in the hotels. The internet was used to a less degree, perhaps due to cost and technical challenges. It was surprising that none of the hotels used Property Management System. It can also be concluded that a greater number of guests of hotels in Cape Coast use the telephone.