2025, Vol. 6, Issue 2, Part C

Digital technologies are transforming how communities obtain their services, mobilize, and respond towards shocks. However, the social impacts of those changes, in particular, their role in community resiliency, are not yet well-measured and poorly scaled. This essay creates an interdisciplinary, context-based model and a convenient tool of measurement (the Social Resilience Impact Index, SRII) to evaluate digital transformation projects at the community scale. The study presents a multi-dimensional indicator architecture (access, inclusion, capabilities, relational outcomes, and adaptive capacity), measures based on a socio-technical systems theory, resilience scholarship, and offers methods to construct composite indexes, as well as methods of validation, participatory and longitudinal evaluation. The paper also looks into scaling pathways (horizontal replication, vertical policy integration, and systemic ecosystem transformation) and comes up with tangible tools, such as a scaling-readiness checklist and a participatory dashboard template, that can be used by practitioners and policymakers. Its contribution is conceptual (filling measurement gaps in the digital social impact literature) and practical (something with testable hypotheses, empirical designs, and policy recommendations). The framework considers equity, local co-production, and adaptive metrics, which change according to the changing context.