2025, Vol. 6, Issue 2, Part B

The UX design should be ready to a future where the interface becomes less visible as AI systems move beyond the reactive assistant models to autonomous agent models. Financial planners, content schedulers and productivity agents are automated and act on behalf of users and are dependent on stated goals. Decisions under such systems are made independently and with little or no input of the user. The theme of this white paper is the use of UX specialists to create intuitive, trustful, ethically accountable interfaces of agentive AI. It discusses basics in delegation, calculation of trust, and feedback loops and ethical safeguards. It provides practical underpinning to creating a real experience in which users feel confident, educated, and in control, even when they are not in the loop, through practical examples of real-world experiences and changing patterns of design.

With the shift of AI systems after being reactive assistants to autonomous agents, the UX design will need to be prepared to handle a future where interfaces are more invisible. Autonomous financial planners, content schedulers, and smart productivity agents of the agentive AI systems act on behalf of users based on predetermined goals. These systems take autonomous decisions with little or no direct user control.

This white paper presents a discussion of how UX practitioners can create intuitive, trustworthy and morally responsible interface to agentive AI. It overviews the basic concepts in ethical protections, feedback loops, calibration of trust, and delegation. It provides a practical base on which to develop experiences in which users feel secure, informed and empowered, even without being in the loop, through real-life examples and changing patterns of design.